Effective date: 16/06/2025
1. Order Processing
All print-on-demand items are custom made. Orders are typically processed within 2–5 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Times
Shipping time depends on your location and the fulfillment center used. Estimated times:
- United States: 5–10 business days
- Europe: 7–15 business days
- Rest of World: 10–20 business days
Please note: these are estimates and not guarantees. External factors such as customs delays or carrier issues may impact delivery.
3. Shipping Costs
Shipping costs are calculated at checkout based on product type, quantity, and destination. Occasionally we offer free shipping promotions, which will be clearly stated.
4. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking info to update.
5. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact support@vintagroove.com. We will investigate with our shipping partner and offer solutions as needed.
6. Customs & International Duties
Buyers are responsible for any customs fees or import taxes required by their country. We are not liable for customs delays or charges.
7. Contact
If you have questions about shipping, contact us at support@vintagroove.com.
We do not charge taxes or customs fees directly. Buyers are responsible for any additional duties, import taxes or VAT imposed by their local authorities. Shipping times may vary due to customs clearance.
